1. Acceptance of Terms
By accessing or using our website (“Site”), you agree to these Terms & Conditions (“Terms”) and our Privacy Policy. If you do not agree, please discontinue use.
2. Purpose of Website
The Site provides information about our outpatient mental health (MH), substance use disorder (SUD), and medication-assisted treatment (MAT) services. The Site does not provide medical advice and is not intended for emergencies. For urgent needs, call 911 or 988.
3. Service Area
We provide services in New Hampshire, Maine, and Vermont via telehealth and in-person sessions at our NH offices. We do not provide services outside the United States.
4. Privacy & HIPAA
We comply with HIPAA and applicable privacy laws. Please review our Privacy Policy for details on data collection and use. Do not submit protected health information through unsecured channels.
5. Scheduling & Cancellation
Appointments may be scheduled via phone or secure portal. Cancellation Policy: Please cancel at least 24 hours before your appointment to avoid fees. A no-show fee may apply for missed appointments and is generally not billable to insurance.
6. Insurance & Payment
We accept Medicare, NH & VT Medicaid, Veterans insurance, and most commercial plans. Payment methods: credit cards, money orders, or bank checks. You are responsible for copays, deductibles, coinsurance, and non-covered services.
7. Intellectual Property
All content on the Site is owned by Blue Heron Neurofeedback & Counseling and may not be copied, modified, distributed, or used for commercial purposes without our written permission.
8. Acceptable Use
You agree not to misuse the Site, attempt unauthorized access, introduce malware, disrupt functionality, scrape or mine data without permission, or violate any applicable laws.
9. Third-Party Links
Our Site may link to third-party resources. We are not responsible for their content, availability, or privacy practices. Use third-party sites at your own risk.
10. Limitation of Liability
The Site is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties and are not liable for indirect, incidental, special, consequential, or punitive damages arising from Site use.
11. Governing Law & Arbitration
These Terms are governed by New Hampshire law and applicable U.S. federal law. Any dispute arising from Site use shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA) in Grafton County, New Hampshire. You waive the right to participate in class actions. This clause does not affect any non-waivable rights under state or federal law.
12. Changes to Terms
We may update these Terms periodically. The “Last Updated” date indicates the effective date. Continued use after changes constitutes acceptance.
13. Contact
Questions? Contact (603) 356-6400 or write to:
Blue Heron Neurofeedback & Counseling
111 Saranac Street, Suite 140
Littleton, NH 03561
Notice of Privacy Practices
Our Legal Duties
We are required by law to maintain the privacy of your protected health information (PHI), provide you with this Notice, and abide by it. We will notify you following a breach of unsecured PHI, consistent with HIPAA’s Breach Notification Rule. For Part 2 substance use disorder (SUD) records, breach notification is also required under the 2024 final rule aligning Part 2 with HIPAA.
How We May Use and Disclose Your Information (HIPAA)
We may use or share PHI without your written authorization for treatment, payment, and health care operations (TPO). Other permitted uses include public health, oversight, judicial proceedings, law enforcement, and as otherwise required by law.
Additional Protections for SUD Records (42 CFR Part 2)
If you receive services in a Part 2 program or we hold Part 2-protected records, federal law imposes stricter privacy rules. Part 2 generally requires your written consent for disclosures, with limited exceptions (medical emergency, audit/evaluation, court order). Under the 2024 final rule, you may provide one consent allowing future uses/disclosures for TPO, and HIPAA-covered entities may redisclose in line with HIPAA.
Required Redisclosure Warning
This record which has been disclosed to you is protected by Federal confidentiality rules (42 CFR part 2). The Federal rules prohibit you from making any other use or disclosure of this record unless: (i) express written consent of the patient; (ii) you are a HIPAA covered entity/business associate and received the record for treatment, payment, or health care operations; or (iii) you received the record as permitted by 45 CFR part 164, subparts A and E. A general authorization for the release of medical or other information is NOT sufficient for this purpose.
Your Rights
You have the right to access and obtain a copy of your PHI, request amendments, receive an accounting of disclosures, request restrictions, and obtain confidential communications. You also have the right to revoke consent for Part 2 disclosures and file complaints without retaliation.
Complaints
If you believe your privacy rights have been violated, you may contact us or file a complaint with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR). We will not retaliate for filing a complaint.
Changes to This Notice
We may change our privacy practices and update this Notice. The updated Notice will apply to PHI we already have and to new PHI we receive, and will show the new effective date.
Contact Us
Questions? Contact Blue Heron Neurofeedback & Counseling at (603) 356-6400 or write to 111 Saranac Street, Suite 140, Littleton, NH 03561.
Arbitration & Governing Law
Any dispute arising from this Notice or related privacy practices shall be resolved by binding arbitration under the rules of the American Arbitration Association (AAA) in Grafton County, New Hampshire. You waive the right to participate in class actions. This does not affect any non-waivable rights under state or federal law.